Conclude

Boost collaboration and manage support tickets, issues, incidents, and bugs from Microsoft Teams using Conclude Apps. All tickets and activities remain visible and organized inside Microsoft Teams and the Conclude Dashboard (our web-based UI). Additionally, you can unify chats and improve cross-team communication by connecting different Slack and Microsoft Teams with Conclude.

Conclude Apps – no-code apps to manage support tickets, issues, incidents, bug tracking, and more.

Conclude Apps is best for:

• Support tickets

• Incident management

• Bug tracking and reporting

How does the ticketing feature work?

• A Conclude app (e.g. Support) is installed in the selected channel where tickets are opened

• Members are invited to collaborate inside the channel to resolve the issue or incident

• All tickets are archived and recorded in Microsoft Teams and the Conclude Dashboard

Conclude Connect – integrates Microsoft Teams with Slack for bi-directional chats and cross-team collaboration.

Conclude Connect is best for:

• Integrating Slack and Microsoft Teams

• Collaborating with colleagues or clients from your preferred platform

• File sharing and bi-directional chats between both programs

The Dashboard

• The Dashboard inside Microsoft Teams allows users to customize their apps

• Track activities and get a quick overview of open and closed tickets or issues in one place

• Filters for all types of activities and re-open concluded tickets as needed

• Get access to important insights and key metrics to detect trends over time

• The Conclude Dashboard (web-based UI) can also be accessed via the Conclude website

Please note: a Microsoft Teams tenant admin needs to do a first sign-up before any other tenant user can install and use an app.

Align people in one place and reduce information silos with Conclude for Microsoft Teams. Try Conclude free for 14 days.

Links:

Pricing and Plan Options https://conclude.io/pricing/

Sign up here https://conclude.io/getstarted

Book a demo https://conclude.io/getstarted/request-demo

Developer’s Guide https://conclude.io/doc/developer/

Quickstart Guide https://conclude.io/quickstart/

For additional support in setting up Conclude, contact us.

Blog https://conclude.io/blog/