Infosys REF-OR-M Modern CX for Insurance

The REF-OR-M Modern CX for Insurance comprises of end-to-end process flows, Omni channel case and SLA management, customer facing chatbots based on Microsoft Bot framework, product recommendation engine for efficient sales and service management.

Our solution provides a unified view of the distribution channel that help manage all aspects of the lead and opportunity pipeline, policy lifecycle, customer engagement and relationship management. The deep industry expertise that comes with the solution enables carriers grow market share, agencies experience increased revenues, and agents earn better commissions.