BoldDesk
pateikė Syncfusion Inc.
Receive real-time ticket updates from BoldDesk
BoldDesk is a modern help desk ticketing software to manage support emails, automate repetitive tasks, and improve the customer support experience. The BoldDesk bot sends an instant notification to your team's channel whenever a ticket is created or updated, a reply is added, etc.
**Features**
* Receive the notification to channel and personal chat.
* Create a new ticket directly from Microsoft Teams.
* Add Reply, Add notes and update ticket from Microsoft Teams.
* Creates a Teams channel notification for ticket events.
* Connects multiple BoldDesk brands and tenants to the same Microsoft Teams account.
* Supports multiple events and conditions.
* Creates multiple notifications for the same channel.
**Getting Started**
To use this application, a BoldDesk account is required. Click [here](https://www.bolddesk.com/ 'https://www.bolddesk.com/') to get started with BoldDesk.
**Installation Guide**
To install and connect Microsoft Teams with BoldDesk, follow the instructions in the following links:
[Installing And Configuring The Microsoft Teams](https://support.bolddesk.com/kb/article/589/installing-and-configuring-the-microsoft-teams 'https://support.bolddesk.com/kb/article/589/installing-and-configuring-the-microsoft-teams')
[Configure the Microsoft Teams channel notification](https://support.bolddesk.com/kb/article/591/configure-the-microsoft-teams-channel-notifications 'https://support.bolddesk.com/kb/article/591/configure-the-microsoft-teams-channel-notifications')
Programų galimybės
- Gali siųsti duomenis internetu
- Ši programa gali pasiekti aktyvaus pranešimo asmeninę informaciją, pvz., telefono numerius, pašto adresus arba URL. Programa gali siųsti šiuos duomenis trečiosios šalies paslaugai. Kitų jūsų pašto dėžutėje esančių elementų skaityti arba keisti negalima.