Track, discuss and keep up to date on all your tickets right within Microsoft Teams with the DeskDirector for Microsoft Teams integration. Service Requesters can be instantly notified, while working in Microsoft Teams, of any updates made by service agents, including required approvals and Forms. Service Agents can create tickets from a channel, or link to existing tickets to create discussion threads. Deep links provide single click navigation between the DeskDirector Agent Portal and Microsoft Teams. Our app can easily be extended with Microsoft Power Automate to meet your org’s business process needs.

Service Requesters can

• Get real-time notifications on ticket changes based on status, priority, type, or updates within any Microsoft Teams channel or by Direct

Message.

• Receive approvals notifications, with single click to approvals.

• Receive ‘more -information-required’ notifications, with single click to the DeskDirector Forms completion page.

• Run the DeskDirector Service User Portal directly in Microsoft Teams, for a single app experience.

Service Agents can

• Start a discussion thread in team by tagging any ticket in DeskDirector, or linking to the Ticket directly from Microsoft Teams.

• Receive more information notifications, with single click to forms requesting more information.

• Run the DeskDirector Service Agent Portal directly in Microsoft Teams, for a single app experience.

Service Organizations can:

• Have the external Microsoft tenancies link to the service so that all your customers will receive notifications and updates in their Microsoft Teams tenancy.

Automation:

• Use the Microsoft Teams Action in the DeskDirector Power Automate connector to extend and enhance to meet all your business process requirements.

Requirements:

You will need to purchase a current DeskDirector license. A new license, with 14-day free trial, can be purchase online from this link: https://www.deskdirector.com/pricing

Once you have purchased DeskDirector you will need to have your hostname and API key ready to initiate the integration

DeskDirector

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