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Helpshift - Support Analytics

Helpshift

Offers valuable insights into overall performance of your support organisation

Helpshift Support Analytics offers comprehensive insights for customer support managers by providing the necessary​ data​ to optimize the support experience​ for your users​. These analytics include ​an ​easy-to-understand dashboard overview as well as detailed reports. ​With this report, you will be able to efficiently analyze metrics such as CSAT, response and resolution times, ​and also measure volume and backlog​ trends​. Customer support managers ​will be able to​ isolate and analyze key metrics by app name, platform, agent, tags, languages and more.
Vos žvilgtelėjus
https://store-images.s-microsoft.com/image/apps.57137.ffaa3d3f-481f-44c4-b096-5a10dd3bebf8.42b4682a-ce9e-4166-92ba-4ff979bb3a52.e15f07ee-0320-4658-baa3-684553e0c713
https://store-images.s-microsoft.com/image/apps.39584.ffaa3d3f-481f-44c4-b096-5a10dd3bebf8.42b4682a-ce9e-4166-92ba-4ff979bb3a52.48065739-b10d-46d0-8ffa-e5309b01ba36
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