A friendly front-end for users, a powerful tool for internal services teams. ALVAO Service Desk provides a single point of contact for all in-company requests. The solution providers team gains an overview of workload, clear priorities and improved communication.

The team’s workload overview facilitates capacity management

The Service Desk gives you a clear understanding of how busy your team is, how much effort is spent on various tasks and what takes up the most resources. It also helps support engineers to better prioritize and structure their own work.

ITIL certification from Axelos and Pink Elephant

The software is certified to ITIL process standards under the auspices of Pink Elephant and Axelos. It allows you to deploy fundamental ITIL processes and solutions and adapt seamlessly to changing business needs.

It works directly with requests from Outlook

With Outlook integration you can address request resolution without ever leaving your favorite email client.

Custom forms for each department

Service Desk can be used to the full across all departments. The dynamic custom form editor makes the Service Desk a one-stop-shop for staff to handle all their requests.