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Live Assist for Dynamics 365 Powered by CaféX


Transform customer experiences on Dynamics 365 with in-app chat, co-browse, bots, voice and video.

Providing exceptional customer experience is the new competitive advantage. CafeX Live Assist™ for Microsoft Dynamics 365 enables personalized, omnichannel customer engagement that will delight your customers, improve your agents' productivity, and leverage your Dynamics 365 investment.

Hosted in the Azure cloud, and co-developed with Microsoft, the solution embeds real-time customer interaction within the Unified Service Desk and web clients for Dynamics 365.Live Assist, Microsoft’s preferred omnichannel solution, extends in-app live assistance to customers enabling them to interact with service and sales representatives via chat, co-browsing, bot integration, voice and video.

With CafeX Live Assist and Dynamics 365 seamlessly integrated, you can:

  • Solve problems faster with chat, co-browse and voice and video escalation
  • Automate customer engagement with impactful bot integration
  • Meet compliance and security standards by masking sensitive data
  • Reduce operating costs and increase online sales
  • Deliver intelligent customer engagement based on customers' unique channel preferences