Customer service has become indispensable in today‘s world. It is an essential factor for differentiation in competition and for exploiting after-sales potential. Good customer service leads to customer satisfaction and ultimately to customer loyalty. For many companies, the growing importance of the service business is reﬂected in signiﬁcant increases in turnover, margins and employees.

Based on the Microsoft solutions Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service, ORBIS ServiceONE offers an integrated solution, enriched with practical enhancements in order to be able to respond even better to the end-to-end processes within your service organization. Based on many years of experience in the digital transformation of service management, we assist you to focus on the essentials – the professional support of your customers!

An excerpt from the numerous features the ORBIS ServiceONE solution offers:

Case Management

Unknown caller functionality
Known customer asset functionality
Auto translation for international service
Sentiment/mood analysis
Smart case handling for external service centers

Work Order Management

Enhanced location handling
Auto translation for international service
Schedule board absence visualization
Conditional service reports

Customer Asset Management

Enhanced location handling
Enhanced asset history
Enhanced warranty management

Expense Management

Enhanced expense handling
Mobile expense handling

With ORBIS ServiceONE we support you and your employees in providing professional and efficient customer service - anytime and anywhere.

To learn more about ORBIS ServiceONE visit our website:

WEBSITE LINK

ORBIS ServiceONE for Dynamics 365 CE

av ORBIS SE