Haptik - Voice AI Agents

Haptik’s Voice AI Agents: Enabling Real Conversations for Enterprise-Scale

Our Features in Detail:

Haptik’s Voice AI Agents blend advanced speech recognition with fluid, real-time responses for seamless customer experiences across channels.

1. Voice Experiences Based on Brand Personality

• Customizable voice profiles: Choose from a gamut of voice characteristics - like tone, gender, accent, and pitch - aligned with the brand’s identity and values.

• Emotionally aligned responses: Set the right tone for each interaction by selecting tonalities such as warm, energetic, or calm, ensuring customers feel understood and engaged.

• Consistent brand experience: Deliver voice interactions that sound uniquely you - creating memorable and unique customer experiences across every touchpoint.

2. Smart, Natural Conversations at Scale

• Dynamic conversations: No need to predefine every response. Our Voice AI Agents handle conversations dynamically without rigid scripts.

• Real-time adaptability: The agent listens, interprets, and responds on the fly - even when users change topics, pause, or ask follow-up questions.

• Multilingual support: Our voice AI agents fluently converse in 100+ languages, breaking down language barriers and elevating personalization at each step.

3. Turn Voice Conversations into Actionable Insights
   

• In-depth conversational analytics: Track intents, sentiment, resolution rates, and drop-off points to drive service improvements and boost conversation quality.

• Custom dashboards: Get custom analytics dashboards to track KPIs relevant to you, highlighting what’s working and where to improve, helping teams make smarter decisions.

• SLA & compliance monitoring: Keep a close eye on key metrics to ensure your Voice AI meets SLAs and stays audit-ready.

Why Haptik’s Voice AI Agents

• Decade of domain expertise: As pioneers of AI-powered innovation, we’ve helped leading enterprises to elevate customer support and win loyal customers with powerful voice AI agents.

• Best-in-class latency: Built on low-latency speech-to-text engines, our Voice AI Agents ensure a smooth flow of conversations when handling both routine and complex, multi-step tasks.

• Powerful integrations: Our ecosystem of 100+ integrations including CRMs, messaging apps, and payment gateways ensure frictionless end-to-end customer journeys across channels.

• Enterprise-grade security: Our Voice AI Agents comply with the latest GDPR, CCPA, HIPAA, and ISO regulations, with built-in PII masking and end-to-end encryption.