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Iride Text Analytics

Almaviva SpA

Iride Text Analytics: Right and fast semantic contact classification

Iride® Text Analytics offers support in contact request analysis, received call and message interpretation, speaker language recognition (the platform is based on semantic-ontological technology  and supports 29 languages), and real-time monitoring of operations flows, to ensure high-level customer engagement, information accuracy and business process optimization.

MAIN BENEFITS

  • Improved performance in request classification
  • Agent training cost & time crunch
  • Productivity improvement
  • Engagement duration reduction
  • Real-time customer engagement monitoring & analysis
  • Semantic Business Intelligence over high quality information.
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