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Live Assist for Dynamics 365 Powered by CaféX

CaféX

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Engage online users with fully integrated live chat, cobrowse, video and bot omnichannel experiences

CaféX Live Assist for Microsoft Dynamics 365 is Microsoft’s preferred omnichannel solution. Hosted in the Azure cloud and co-developed with Microsoft to ensure tight integration, Live Assist delivers personalized real-time engagement in web and mobile app users to delight your customers, improve agent productivity and maximize your Dynamics 365 investment.

Features

  • Engage online visitors with live chat, cobrowsing, voice and video calling
  • Escalate chatbot interactions to live agents with context
  • Single pane of glass experience for Dynamics 365 agents
  • Drop in capabilities easily to web pages and apps
  • Agents can remotely view, click thru, annotate, share files and fill out forms in visitors’ apps

Benefits

  • Single click experience for online visitors with easy transition between channels
  • Tight integration with Dynamics 365 to drive agent productivity
  • Face-to-face video interactions for personalized service
  • Higher online sales and conversions via rich content campaigns
  • Sensitive fields masked during cobrowsing for compliance and security

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