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Enchant Connector

Microsoft Office 365 Connectors

Customer Support

The Enchant connector notifies your Office 365 group about activity related to your tickets using Enchant. The Office 365 group will be notified of the following events in Enchant

• When a ticket is created

• When a customer replies

• When a user replies

• When a ticket is assigned

Connectors are available for customers with Office 365 business subscriptions. It is not available for Office 365 Dedicated and Exchange on-premises customers.