Civic 365 offers a revolutionary approach to managing citizen service requests. Our platform, anchored by our robust 311 CRM system, delivers streamlined, efficient, and user-friendly online solutions, fully integrated with key local government applications. Powered by Microsoft 365 and Azure, Civic 365 makes tracking, reporting, and optimizing citizen issues effortless.

Key Features:

Quick Deployment: Easy roll-out of new service request types with point-and-click simplicity.

Comprehensive Knowledge Base: A robust, searchable database at your fingertips.

Omni-Channel Citizen Portal: A mobile-enabled, self-service platform for citizens.

Call Centre Integration: Seamless connectivity with your existing call center systems.

Esri Mapping and Geolocation: Advanced integration for accurate mapping and location services.

Versatile Reporting: Dynamic reporting functionalities for enhanced insight and decision-making.

This app can be added as a webpart on the SharePoint page.

Streamlining Government-Citizen Interaction

Automated Routing: Efficiently categorizes and assigns requests based on location and type.

Automatic Escalation: Based on pre-set service level agreements for timely responses.

Duplicate Management: Pre-empts duplicate submissions for streamlined processing.

Two-Way Communications: Enables direct and prompt updates or follow-up questions to residents.

Enhancing Community Engagement

Our 311 CRM solution empowers residents to report non-emergency issues, share feedback, and request community information easily. It simplifies and streamlines workflows for government staff, fostering a collaborative and stronger community environment.

Mobile Integration: Reduces calls with an intuitive mobile app, allowing residents to report issues on the go.

Increased Engagement: Encourages active community participation by involving residents in meaningful dialogues.

Integration Capabilities: Seamlessly integrates with existing government technology solutions.

Join the Smart City Movement with Civic 365

Cloud security & privacy are at the heart of our solutions, we believe in a zero-trust policy and build solutions where our clients keep control of all the app data within their cloud.

As an active member of Microsoft’s Partner group and Microsoft Cloud Service Provider, Civic 365 leverages extensive experience in Microsoft to deliver excellence in government solutions.

Our expertise in the public sector and deep understanding of Microsoft 365 tools position us uniquely to provide high-value solutions for next-generation cities.

SPFx permissions for installing the application and teams permissions if you want to use the application in teams

Component information: This app can be added as a SharePoint web part, Teams tab, and Teams personal app.

Recommended browsers: Edge based on Chromium, Google Chrome, Safari & Firefox.

This SharePoint solution does not support Internet Explorer.

Language(s): English

The trial can be turned into a full version by purchasing a license, from our website click here to purchase. For more information, please visit our website

Support: If you are looking for more features, we can add them with additional customization costs. If you have any questions, please visit our website for answers on live chat or mail us at the Support | HR365 page

Tags: SharePoint Civic Management, SharePoint online CRM Management, Civic 365 for Microsoft.

Civic 365

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