https://store-images.s-microsoft.com/image/apps.15696.664cc892-c78b-4f71-981a-3e0bbaba79e2.3ae4d674-7f04-4610-ae52-e94e7f053ab1.6b9e942e-6e88-45bf-848a-b5d29665b45b

Helpshift - Bots Analytics

Helpshift

Offers valuable insights around Bot activities and their performance

Helpshift Bots​ Analytics includes Answer Bot ​and Custom Bot Analytics. The Answer Bot analytics provides insights ​on​ key metrics such as​ invocations, ​​FAQs shown, FAQs read and overall Deflection​ rate. The Custom Bot analytics includes metrics such as invocations, assignment, and outbound messages.
Overzicht
https://store-images.s-microsoft.com/image/apps.5474.664cc892-c78b-4f71-981a-3e0bbaba79e2.3ae4d674-7f04-4610-ae52-e94e7f053ab1.e2beb6c3-44e8-42fe-a45b-6554f24a8fb0
https://store-images.s-microsoft.com/image/apps.55742.664cc892-c78b-4f71-981a-3e0bbaba79e2.3ae4d674-7f04-4610-ae52-e94e7f053ab1.c06bef85-46ef-4171-bf7e-d82c425a5e85