SearchUnify from Grazitti Interactive—a Microsoft Gold Partner that supports businesses with marketing automation and cloud innovation services—is a unified cognitive platform fueled by machine learning, cognitive technology & an insights engine that powers a suite of next-gen applications for customer service and support. The platform offers out-of-the-box support for 35+ native connectors and helps agents access relevant information without leaving the Dynamics 365 console. Backed by robust AI algorithms, it enables you to track user behavior & search history to ensure relevant and personalized results. Support Managers using SearchUnify can boost agent productivity immensely by reducing the average time to relief (TTR) and increasing the rate of first-call resolutions (FCR).
SearchUnify has been recognized by industry leaders including TSIA and G2 and has been noted for its ‘well-thought-out technical architecture’ and ‘ease of implementation’ in The Forrester WaveTM: Cognitive Search, Q2 2019. SearchUnify has won multiple awards including the Stevie® Awards for Sales and Customer Service & Asia‑Pacific Stevie® Awards.