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Office 365 Contact Center for Microsoft Teams

Landis Technologies LLC

5.0 (2)

Office 365 Contact Center built specifically for Microsoft Teams. (Call Center, CTI)

The Office 365 Contact Center brings Call Center features to Microsoft Teams simply & fast.

  • Simple: Simple & Fast to Buy, Setup, Configure & Use
  • Familiar: Looks Just like Microsoft Teams & Office 365
  • Features: Most Requested Features like Live Wallboards, Reporting, Recording...
  • Connected: Works with Services Like Microsoft Flow & PowerApps
  • Trusted: A Native, Microsoft Teams Solution that "Just Works"

Native Microsoft Teams Contact Center Functionality Includes:

  • Reporting (Queue & Agents Stats, Abandoned Calls, etc)
  • Configurable Wall Boards
  • Manager Live Calls View
  • Manager Barge In
  • Call Recording
  • Sentiment Reporting
  • Microsoft Dynamics 365 & CRM integration
  • Microsoft Flows & PowerApps Integration
  • Wrap Up Information tracking
  • Azure AD SignIn
  • Role based security