https://store-images.s-microsoft.com/image/apps.10548.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.2742a519-3b1d-49ce-b06b-7891762cb72c.788c14c8-e4d1-4f08-9a5f-8aefbd841c2a

AMC's DaVinci for Dynamics 365

por AMC Technology-DaVinci

(4 Classificações)

Enhance your contact center experience for both agents and customers

AMC Technology’s DaVinci solution for Microsoft Dynamics 365 dramatically enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.

DaVinci's unique app-based approach supports integration with premise telephony like Cisco, and Avaya, as well as cloud-based call center as a service (CCaaS) like Twilio, Amazon Connect, Five9, and Genesys.

Integrate your organization’s contact center, voice, and digital channels like SMS and chat within Dynamics 365 to increase agent productivity, improve the agent and customer experience and enhance the efficiency of the entire organization. AMC Technology’s DaVinci Agent provides an embedded toolbar with the ability to support customers on their preferred channels.

Benefits:

  • Improved Agent Experience
  • Improved Customer Experience
  • Migrate from Premise to Hybrid to Cloud
  • Easy to Configure and Deploy
  • Out of the Box or Custom Use Cases

Visão geral

https://store-images.s-microsoft.com/image/apps.30702.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.178d7720-6a8a-4c6c-88d3-b532c0d5715a.1e3ac130-d7b9-49be-8fef-fcd169e0f7cc
/staticstorage/linux/20241105.1/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.42116.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.71390105-3532-4015-aa36-42518d671673.e5ef0dbe-c729-47bf-b080-b7bdf3d3b89f
https://store-images.s-microsoft.com/image/apps.63579.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.71390105-3532-4015-aa36-42518d671673.cd4ce678-b6ed-4f5d-969e-c349db830773
https://store-images.s-microsoft.com/image/apps.61861.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.71390105-3532-4015-aa36-42518d671673.d6a953cc-1a80-423d-a162-3f80746a55cf
https://store-images.s-microsoft.com/image/apps.2575.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.17a0f04c-fa3b-4e43-a857-57afd9bb76b2.3e0b78cf-6c00-4248-adcc-9991247bf5e4
https://store-images.s-microsoft.com/image/apps.24108.6db19671-6a3b-447c-beb9-ceb6c3e0f0cc.17a0f04c-fa3b-4e43-a857-57afd9bb76b2.ab77c6dd-4084-4d66-a447-38ba13b2fdb2