Live Assist for Dynamics 365 Powered by CaféX

CaféX Live Assist for Microsoft Dynamics 365 is Microsoft’s preferred omnichannel solution. Hosted in the Azure cloud and co-developed with Microsoft to ensure tight integration, Live Assist delivers personalized real-time engagement in web and mobile app users to delight your customers, improve agent productivity and maximize your Dynamics 365 investment.

Features

• Engage online visitors with live chat, cobrowsing, voice and video calling
• Escalate chatbot interactions to live agents with context
• Single pane of glass experience for Dynamics 365 agents
• Drop in capabilities easily to web pages and apps
• Agents can remotely view, click thru, annotate, share files and fill out forms in visitors’ apps

Benefits

• Single click experience for online visitors with easy transition between channels
• Tight integration with Dynamics 365 to drive agent productivity
• Face-to-face video interactions for personalized service
• Higher online sales and conversions via rich content campaigns
• Sensitive fields masked during cobrowsing for compliance and security