CBA Live Assist for Microsoft Dynamics 365 is an omnichannel solution for Dynamics 365. Hosted in the Azure cloud and co-developed with Microsoft to ensure tight integration, Live Assist delivers personalized real-time engagement in web and mobile app users to delight your customers, improve agent productivity and maximize your Dynamics 365 investment. 日本語はこちら

Features

Engage online visitors with live chat, cobrowsing, voice and video calling
Escalate chatbot interactions to live agents with context
Single pane of glass experience for Dynamics 365 agents
Drop in capabilities easily to web pages and apps
Agents can remotely view, click thru, annotate, share files and fill out forms in visitors’ apps

Benefits

Single click experience for online visitors with easy transition between channels
Tight integration with Dynamics 365 to drive agent productivity
Face-to-face video interactions for personalized service
Higher online sales and conversions via rich content campaigns
Sensitive fields masked during cobrowsing for compliance and security