Preços Uma compra adicional pode ser necessária
ServiceDesk Plus for Email
por Zoho Corporation Private Limited
Para obter todos os recursos deste suplemento, obtenha o pacote SaaS:
The add-in lets technicians and end users perform a host of help desk activities from their mailbox.
The ServiceDesk Plus add-in for Microsoft Outlook brings the IT help desk right into your Outlook or Office 365 mailbox. Now your end users don't have to access your help desk portal to submit a request or check the status of their tickets. All that they need to know about their tickets is available right within their mailbox. This add-in creates a ServiceDesk Plus user pane inside end users' and technicians' mailboxes. Currently, the add-in is available only for the cloud version of ServiceDesk Plus.
Multi-modal ticket creation
With this add-in technicians and end users can create new tickets right from the ServiceDesk Plus user pane within their mailbox. They can also choose from a list of existing incident and service request templates.
End user self-service
End users can keep track of the progress of their tickets, add notes, reply to their tickets, and view the details and history of requests, all from within their mailbox.
Easy ticket management
Technicians, who often work on the go, can now perform a host of ticket management activities from their mailbox without switching to ServiceDesk Plus:
a) Assign tickets to other technicians or pick up tickets.
b) Edit requests.
c) Close requests and mark them as first call resolved.
d) Document end users' acknowledgement of the resolution.
Exclusive COVID-19 assistance for Microsoft customers: Sign up before July 31 and get Zoho Wallet credits worth US $500 valid for 60 days. The wallet credits can be used for the purchase of ServiceDesk Plus, any other Zoho apps or for edition upgrades.
AVAIL NOW
https://www.zoho.com/wallet/?cn=Microsoft2Zoho
T&C Apply
Funcionalidades do aplicativo
Quando esse aplicativo é usado, ele
- Pode enviar dados pela Internet
- Esse aplicativo pode acessar informações pessoais sobre a mensagem ativa, como nomes de remetentes, nomes de destinatários, endereços de email, corpo da mensagem e informações de anexos. O aplicativo pode enviar esses dados para um serviço de terceiros. Outros itens em sua caixa de correio não podem ser lidos ou modificados.
Visão geral
Outros aplicativos de Zoho Corporation Private Limited
Zoho CRM for emailZoho Corporation Private Limited
OutlookPowerful, contextual CRM inside your mailbox
OutlookApplicable to:Outlook
OutlookNaN out of 5
Zoho Desk for Microsoft TeamsZoho Corporation Private Limited
TeamsZoho Desk integrates with Microsoft Teams to deliver unified support ticket management.
Teamsexibir as opções de pacote
Applicable to:Teams
TeamsNaN out of 5
ServiceDesk Plus Cloud for Microsoft TeamsZoho Corporation Private Limited
Office appOutlookTeamsMicrosoft 365 Copilot driven, Use ServiceDesk Plus Cloud to extend your IT via Microsoft Teams
Office appOutlookTeamsexibir as opções de pacote
Applicable to:Office appOutlookTeams
Office appOutlookTeamsNaN out of 5
Zoho ProjectsZoho Corporation Private LimitedOffice appOutlookTeamsCreate and manage projects effectively with the collaborative Zoho Projects
Office appOutlookTeamsexibir as opções de pacote
Applicable to:Office appOutlookTeams
Office appOutlookTeamsNaN out of 5
Zoho CRM for team collaborationZoho Corporation Private LimitedOutlookTeamsShare vital CRM records and stay updated on key sales metrics with Zoho CRM.
OutlookTeamsApplicable to:OutlookTeams
OutlookTeamsNaN out of 5
Ao obter este produto, concedo à Microsoft permissão para usar ou compartilhar as informações da minha conta para que o provedor possa entrar em contato comigo sobre este produto e produtos relacionados. Eu concordo com os termos de uso e política de privacidade do provedor de reconhecimento dos direitos de uso deste produto não vêm da Microsoft, a menos que a Microsoft seja o provedor. O uso do AppSource é regido por termos e privacidade.