ASC Recording Insights

ASC Technologies AG

Legally compliant recording, archiving and analytics in a native Teams app

Legally compliant recording, archiving and analytics

ASC Recording Insights offers users a compliant recording and analytics solution for their entire communications. Microsoft’s Cognitive Services transcribe audio to text and Natural Language Processing facilitates automated categorization, emotion detection, and translation directly in the app.

Service quality, legal security, and big data

Excellent service quality, fulfilling legal regulations and compliance guidelines, handling huge amounts of data: being the central hub for companies of any industry, contact centers are facing permanently increasing challenges. Due to directives such as MiFID II and FinVermV, particularly banks and insurance companies are legally obligated to record all consultation calls and professional advice. ASC Recording Insights help to record communication in compliance with the law as well as to analyze its content, to evaluate internal processes, and to detect market trends.

Advantages at a glance

  • Record all Microsoft Teams communication (audio internal/external, chats, meetings, video calls, content, etc.)
  • Archive in Microsoft Azure in selectable geographical regions/locations
  • Quick and easy deployment thanks to “Click & Buy”
  • Integrated app in Microsoft Teams (no third-party application required) for streamlined user experience/locations
  • Turnkey compliance MiFID II and Dodd-Frank
  • User matching via Microsoft Azure Active Directory
  • Powerful, proactive insights using Azure Cognitive Services

Funcionalidades do suplemento
Quando este suplemento é usado, ele
  • Pode enviar dados pela Internet
  • Este suplemento pode acessar informações pessoais na mensagem ativa como as informações de números de telefone, endereços postais ou URLs. Ele pode enviar dados a um serviço de terceiros. Outros itens em sua caixa de correio não podem ser lidos ou modificados.
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