https://store-images.s-microsoft.com/image/apps.51084.e04639f9-7216-4ccf-b24d-faa9d7483097.132ab96e-37c4-459d-a950-d822aa24fdfe.31be453f-bb10-430f-a0f2-de25592567a6

ServiceNow & Jira Integration Connector

por Quantum Whisper

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Boost productivity with ServiceNow and Jira integration for streamlined operations.

If your goal is to automate escalations from ServiceNow to Jira, Quantum Whisper is for you. Customers effortlessly escalate cases, incidents, problems, change requests etc., via a seamless, bi-directional, and real-time Jira integration.

Business Scenario & Goal
Eliminate black hole between support and development. No more copy & paste or data re-entry! The most common scenario is escalations that require development or engineering resources to fix. You can search Jira, link ServiceNow to existing issues or "send to dev" where a new issue is automatically created. Once development advances or completes work, ServiceNow is synchronized with key (and configurable) Jira information --- complete with update notifications and more!

Integration Highlights
  • Automatically Create Issues - Based on case field values, automatically create new work items --- in the right projects! Supports custom and native fields and any issue type.
  • View Development Status in ServiceNow - Once a Jira issue is created, support teams can view issue status and any other field (configurable) --- all within ServiceNow. You never have to leave ServiceNow to drill down!
  • Search & Link to Jira from ServiceNow - Nobody likes duplicates! Before sending to development and creating a new Jira issue, search for similar issues first. If it's a match, link the item and voila!
  • Packaged and Purpose Built Integration - We connect support and development. This is all we do. We are a targeted niche integration service. We go deeper than anyone else.
  • Integrate Any Object - We support all standard and custom objects. Want to escalate cases? No problem. Incidents? No problem. Another object? No problem.
  • Enterprise Ready - Supports multiple developer systems at once, hybrid environments, SSO, and advanced security and compliance.

Getting Starting - Best Approach
  1. Watch 2 minute demo (confirm solution fit)
  2. Browse ServiceNow and Jira integration overview (learn more)
  3. Sign-up for a live demo (opportunity to take a deeper dive and address Q&A)
  4. Sign-up for a free trial/PoC
  5. Integration bliss!


Visão geral

https://store-images.s-microsoft.com/image/apps.44569.e04639f9-7216-4ccf-b24d-faa9d7483097.132ab96e-37c4-459d-a950-d822aa24fdfe.a469e2dc-bf53-47ec-8d5c-db9299b404a8