APPReclaim: Streamlining APP Fraud Resolution & Reimbursement Case Management with Settlement

Discover a seamless solution to Authorized Push Payment (APP) fraud resolution with APPReclaim. Created to address the meticulous requirements of the Payment Systems Regulator (PSR) and tailored for Payment Service Providers (PSPs), APPReclaim emerges as a vital tool in navigating the complex terrain of APP fraud claims and reimbursement.

Offer Description:

Are you grappling with the administrative hurdles and communication barriers inherent in managing APP fraud claims? Do you need an interactive solution to handle regulatory reimbursement such as the UK's 50/50 reimbursement for authorised push payment (“APP”) fraud complying with standards? APPReclaim is engineered to eliminate these bottlenecks, offering a streamlined channel for handling customer claims of APP fraud between the sending and receiving PSPs, in line with PSR mandates.

Who Benefits?:

This solution is designed to answer the needs of payments regulators (PSRs) around the world, enabling PSP bank staff to interact directly with each claim's details, or integrate claim related data from existing internal systems via a robust API. The payments regulator (PSR) and the payment systems operator (PSO such as Pay.UK) also benefit from tailored roles within APPReclaim, gaining access to vital KPI data and reporting metrics essential for regulatory oversight and operational management respectively.

Addressing a Core Pain Point:

APPReclaim addresses the critical need for a secure, efficient, and collaborative environment where PSPs can manage and settle APP fraud claims securely. By automating the identification of receiving PSPs from payment data and facilitating real-time notifications on case progress, APPReclaim not only speeds up resolution processes but also enhances transparency and accountability among involved parties. The outcome? A significant reduction in the time and resources expended on managing APP fraud claims, freeing your team to focus on what matters most.

Key Features:

• Secured Communication: Encrypted channels ensuring secure and efficient communication between the sending and receiving PSPs.
• Role-Based Access Control: Security-by-design and Privacy-by-design strategies ensure dynamically restricted access to case information based on case relationship and defined roles.
• Automated Notifications: Stay updated on case progress with real-time notifications.
• API Integration: Seamless integration with existing internal systems of PSPs for streamlined data input.
• Comprehensive GUI: Intuitive Graphic User Interface for direct interaction with claim details.
• ISO 20022 Support + E&I/BER + Bulk Settlement Option: ISO20022 Native support for Camt.110/111 and bulk settlement.
• Regulatory Compliance: Tailored roles for PSR and Pay.UK for accessing KPI data and reporting metrics, aligning with regulatory requirements.
• Single Sign-On + MFA: Supports Single Sign-On and Multi-Factor Authentication with Microsoft Azure AD and is configurable for other infrastructures supporting OIDC 2.0.
• Flexible Terms & Conditions: Amendable terms and conditions to facilitate the need of regulators, PSOs and FMIs.
• Supports multi-tenancy, self-serve customer management/onboarding, PRA outsourcing and continuity guarantees.

Supporting your Journey:

APPReclaim does more than just provide a platform; it’s an ally in restoring trust and efficiency in managing APP fraud claims. Engage with APPReclaim and transition from managing fraud claims to mastering them.

Learn More:

Delve deeper into how APPReclaim by KYL Digital can transform your APP fraud claims management by exploring our brochures, whitepapers, and customer testimonials. Your path to streamlined APP fraud resolution is just a click away. KYL Digital is a Microsoft Partner.

Direct dial: +44.7888.605770

Email: appreclaim@kyldigital.co.uk