This annual Premium Support subscription will cover all your officeatwork support needs. We offer a variety of plans allowing you to pick the best Premium Support package for your organization. Options include services like free phone support, online ticketing, free consulting hours and more.
|Online documentation, Online Help Center access, Online Forum access (Yammer), Roadmap mailing list||X||X||X||X|
|Phone support* (unlimited number of calls)||X||X||X||X|
|Online support ticketing users accounts||2||4||6||12|
|Online support tickets||3||8||15||30|
|Additional paid support available (billed hourly)||X||X||X||X|
|Discount on hourly rate for additional support & consulting services||-||15%||15%||15%|
|Free consulting hours included (including reviews)||-||-||10 h||20 h|
|Word, Excel, PowerPoint support included||-||-||-||X|
* maximum of 15 minutes per call and topic during officeatwork CET business hours (remote support via Microsoft Teams only)
This subscription requires you to have a Microsoft 365 Work or School account.