Symend is scientifically transforming the debt recovery industry by treating individuals with empathy and dignity at the time they need it most. Combining behavioral science with advanced AI, machine learning and analytics capabilities, Symend’s engagement platform enables companies to develop positive, individualized treatment programs that result in higher cure rates and reduced costs while building relationships with customers and lifelong value for their brands. By approaching past-due customers with both evidence-based insight and compassion, Symend helps their clients focus on the individual and on long-term customer engagement.
What problem do we solve?
We help our clients retain at-risk customers and encourage payment, leading to reduced bad debt and opex, improved cure rates, while protecting and enhancing your brand by providing a positive customer experience.
We enable enterprise organizations, such as Communication Service Providers and Financial Institutions, to retain their at-risk customers and assist them with getting their accounts back to good standing.
The Symend Solution
Symend’s digital engagement platform provides a simple, personalized experience that empowers your customers to take desired actions while improving your NPS scores and retention KPIs. An improved past-due experience restores the customer’s dignity, reduces bad debt exposure and promotes a positive relationship with your brand.
Our scalable cloud based software product orchestrates and optimizes your collections process through dynamic experimentation and adaptive, iterative treatment plans. Symend delivers our clients a best in-class personalized customer engagement strategy to increase recovery rates while reducing the need for traditional call center recovery models.
Our behavioral science team leverages psychology and behavioral economics to develop strategies that respectfully and effectively treat past-due customers in alignment with your in-house systems and brand standards.
Our platform leverages insights from data predictive analytics, artificial intelligence and machine learning to improve your ROI year over year.