HEART - Software Adoption Analytics
Measure, Understand, Improve Digital Adoption
Userlane's HEART is the world’s first standardized model to measure Digital Adoption across enterprise software applications. Measure the success of digital transformation initiatives across your organization by tracking application usage, software adoption, common support requests, and digital employee experience.
HEART measures the success of digital transformation initiatives across the organization by aggregating five user behavior metrics and combining them into the HEART score. The results are presented in a comprehensive dashboard based on real-time data and thus update itself autonomously. This gives users an overview of, for example, their user satisfaction as an NPS score and how it changes over time, the progress of their defined adoption goals, insights into how often users return, or their task successfully.
In particular, HEART measures: Happiness, Engagement, Adoption, Retention, and Task Success
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