Implicit for Outlook - SuiteCRM and SugarCRM

Implicit for Outlook is an enterprise-class Outlook integration solution for SuiteCRM and SugarCRM. It offers a seamless way of integrating CRM functionality directly into Microsoft Outlook. With a simple, intuitive and customizable user interface, it enables users to access, update, and manage CRM records without leaving their inbox.

Outlook Integration Features

• Access all your CRM records in real-time directly from Outlook
  Browse, create, view and update CRM records using their native CRM layouts, including all related records (sub-panels).
• Automatically bring all your customizations to Outlook
  Custom modules, custom fields, and customized views are dynamically and automatically detected and presented in Outlook.
• Archive Emails in CRM Records
  Archive emails manually to related CRM records or create rules for automatic email archiving.
• Keep Outlook and your CRM in Full Sync
  Full two-way sync of calendars and contacts.
• Integration across Microsoft 365 Services
  Implicit integrates your SuiteCRM with multiple Microsoft 365 cloud-based services: Exchange online / Outlook, Microsoft Teams, Azure Open AI, and Microsoft Entra.

AI Features

• Save Time Reviewing Customers' Email Threads - Use AI to condense long and complex email threads into concise summaries, eliminating redundant reading and allowing you to focus on the key points, decisions and action items.
• Save Time Reviewing Lengthy Meetings' recordings or Notes - Use AI to generate concise meeting summaries, highlighting important discussions topics and decisions.
• Generate AI Insights for CRM Records
  Select CRM records and generate email insights based on emails that have been logged to those records by any of your team members. This enables you, for example, to summarize all emails related to an account, opportunity or case.
• Find Emails by Topic
  Extract list of key topics discussed in email threads and drill down to review the corresponding emails. Easily find emails where certain topics were discussed with customers such as pricing and discounts.
• Store and Share AI Insights via CRM
  Enable your team members to catch up on ongoing conversations via the CRM without having to review entire email threads and ensuring everyone is aligned and has access to key points.
• Customer Engagement Reporting Tool
  AI Insights report for emails and meetings is an ideal tool for sales managers to review customer engagement.
• Minimize Manual Work with AI
  Save time and eliminate redundant manual data entry by having AI extract accounts, contacts and leads information from email signatures and automatically create CRM records.

Implicit for Outlook Subscription

Implicit for Outlook add-in is available only for SuiteCRM and SugarCRM customers who have a valid license / subscription for their CRM system.
Implicit for Outlook requires a license. For information on pricing, please refer to:
https://outlook-integration.com/pricing/
You can evaluate the product free of charge for 30 days. For information on obtaining a trial license, please refer to:
https://services.outlook-integration.com/tryfree.aspx/
For more information, please visit our website at:
https://outlook-integration.com/
or contact us at sales@implicitweb.com

Additional notes:

• Platform Compatibility: https://outlook-integration.com/products/comparison/
• Admin Guide: https://outlook-integration.com/docs/implicit-for-outlook-admin-guide/
• User Guide: https://outlook-integration.com/docs/implicit-for-outlook-user-guide/
• Introductory Video: https://outlook-integration.com/docs/ifo_intro/