Field Service Visit is a Power Platform based solution which enables field service workers/engineers to accept all service request raised and provide various information in identifying the problem and then closing the service request with sign off from the concerned party.

Enabling Service engineer to accept site visit service request generated with complete details, update the tasks, take service photo, take signoff on service delivery. Flexibility to create product/parts replacement request which can be integrated with backend ERP for final processing with status update available on app.
Raise Service Request.
Assign Service Request to concerned field agent.
Provide relevant and sufficient data to field agent – service location, contact details etc.
Review and Analysis: note down in detail about the problem, issues, take picture (machine, parts, service photo etc).
Take Signature for closing of service request or making further visit.
Flexibility to create product or parts replacement request – can be integrated with back backend system for final processing.
Electronic Stamping: Time Stamping and Auto Geotagging of all the request for audits on visit at any later point of time.

Field Service Visit

de COMM-IT MIDDLE EAST LLC