Interactive Bill
de SOFT-EX COMMUNICATIONS LTD
Microsoft AI-Driven Digital Bill Presentment for B2B/B2C enhancing CX & reducing Call Center costs
Interactive Bill is a Microsoft Azure cloud-based solution powered by Microsoft OpenAI that transforms B2B & B2C billing for Telcos into a seamless, self-service experience, empowering customers and significantly reducing costs for businesses. By implementing a single, unified platform, you can support all Telcos business needs. Whether enterprise or SMBs, customer care or account executives, they can navigate the complexity of business billing with ease. For consumers, there are no surprises or shocks when their bill arrives.
- Reduced inbound calls to customer service centres with intuitive dashboards and AI-powered insights that help identify cost-saving opportunities, trends and relevant offers.
- Faster payments, fewer bill disputes with AI-driven communication streamlining "Pay Now" options and dispute resolution. It also manages overdue payments and upcoming due dates to accelerate payments, shorten cycles and reduce delinquencies.
- Intuitive and easy to understand bills via a self-serve solution which builds customer loyalty and reduces churn with a transparent billing experience.
Using AI to make Billing Communications even better
Interactive Bill goes beyond self-service. It integrates with any billing, payment or CRM system, centralizing data and delivering insights at both organizational and individual levels. Whether managing multiple service tiers, thousands of lines, or a household, your customers feel empowered with:
Customized Reporting: Gain in-depth understanding of key business metrics like subscription growth, premium service usage and more. Reduce data analysis time by 30% with customizable reports tailored to your needs.
Reduced Call Centre Need: Equipped with self-service tools and clear information, customers resolve issues independently, freeing up call centre resources.
Improved Agent Experience: Support agents with the information they need to handle inquiries efficiently, shortening call times and preventing future issues.
Integrated User Experience: With Single Sign-On (SSO), customers can access Interactive Bill with a single login—no need for separate credentials. It appears as a "MyBill" tab within their familiar environment for better convenience and adoption.
Flexibility & Speed
Interactive Bill integrates seamlessly and delivers results quickly, improving time to market and scaling for your business needs.
- Be up and running in just 90 days, accelerating self-care adoption
- Reduce call centre volumes by up to 60%
- Reduce billing related costs by 50%
- Interactive Bill is a powerful retention tool that not only increases customer satisfaction and reduces churn by up to 10%, but also helps you win new business by delivering an intuitive and transparent billing experience.
Private offers
For private offers or custom pricing, please do get in touch with us at IBsales@soft-ex.net
About Soft-ex
Soft-ex, a subsidiary of WidePoint Corporation (NYSE American:WYY), the innovative technology Managed Solution Provider (MSP) specializing in Identity & Access Management (IAM), Telecommunications and Managed Mobility Services (MMS), Analytics & Billing as a Service (ABaaS), and IT as a Service (ITaaS), delivers Interactive Bill, leveraging the Microsoft ecosystem, driving Azure consumption & OpenAI. Telcos such as Three (Hutchison Whampoa Group), BT, Frontier, Cox, eir are all benefiting from reduced billing and customer care costs while enhancing their customer engagement and retention.
For more info IBsales@soft-ex.net
https://www.wetransact.io/
