SteadyPoint Help Desk

This Helpdesk has been retired. Our new upgraded helpdesk system is now available.

Install it via this link

ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets.

This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Office Experience to the next level, collaboration made simple with a familiar Office 365 look and feel. Automating key requests and service processes thereby reducing overall resolution times. SteadyPoint Helpdesk can be used as a single platform to automate services for several departments.

Want to install the app in just minutes? Read our step-by-step guide that explains the process:

https://blog.steadypoint.net/installing-helpdesk-from-microsoft-store-new/

If you tried all the steps mentioned in the guide and still have trouble, we recommend you contact us at sales@steadypoint.net, and we will be happy to give you a hand.

Key benefits:

• Automatic ticket assignment
• Centralized environment for managing service requests for multiple departments
• Minimal user management
• Host your own data
• Easy to set-up

Features:

• Workspace – Manage communication, permissions, and collaborations.
• Customizable Request types – Configure different type of service requests
• Customizable Customizable Forms for each request type – In terms of field and to have the flexibility to change field attributes.
• Customizable Workflows – Collect information from different stakeholders and undertake routing to request for action
• Triggers – Action that allows you to setup automatic reaction runs in response to conditions or events.
• Reports – Graphically presented information regarding the tickets, performance, and resolution time.
• Microsoft teams’ integration – Create, edit, and collaborate on your tickets through Microsoft Teams
• SLA – Define SLA based on severity
• Creating Tickets via Email – Create tickets from email directly
• Activities / Tasks – Set Tasks, Reminders and Approvals
• Knowledge base – Find solutions without having to seek assistance.
• Customize with Power Automate - Create new actions based on your needs

For more information, please visit our website:

Click here

We offer a 30-day free trial period. You will then require to purchase a license most suitable for your organization size. View our pricing plans:

Pricing