Knowbler - the world’s first knowledge creation, review, reuse and improvement software helps enterprises

leveraging Microsoft Dynamics 365 with the ability to achieve knowledge-first outcomes. Fueled by the

power of Machine Learning, Natural Language Processing and SearchUnify’s Insights Engine, the

software removes the friction in creating knowledge articles for support agents, knowledge workers, and

content teams.

Key Drivers of Knowbler’s Vision

- Oftentimes, there is an inherent resistance among customer support and knowledge teams to

document knowledge around successful resolutions and hence, tacit knowledge fails to be

captured. With the power of machine learning, Knowbler aims to accelerate and optimize the

process of knowledge capture, management and quality analysis, to help organizations speed up

their journey to becoming knowledge-first.

- Another key indicator of the health of your knowledge base is whether or not it reflects the voice

of the customer. Knowbler helps bridge this gap by ensuring that the content created reflects

customers’ feedback and is better findable on enterprise properties.

Key Capabilities of Knowbler

- ML-driven auto-population of content

- Auto-indexing of content in pre-defined templates

- Ability to use, review, flag and fix existing articles

- Content health review and analytics

Key Benefits of Knowbler

- Knowbler leverages machine learning for auto-populating knowledge articles on a pre-defined

template, while your support agent resolves a case within MSFT Dynamics. This empowers

support agents to create knowledge articles at the same time a resolution is proposed, in the

workflow.

- Knowbler lets agents attach resolution articles to cases so that when a similar issue arrives in the

future, the solution is easier to discover. It identifies the KB articles that failed to leave their mark

so that the support coaches can review them and share feedback.

- Monitoring the usage of knowledge base articles is as important as creating them. ‘Support

Effectiveness’ analytics gives the ratio of cases where Knowbler-generated articles were shared

or attached to cases. ‘Contributor Analytics’ reveals the number of articles' support agents’

authored and how many times they were linked to cases.

Knowbler

Автор: Grazitti Interactive