Ticket Desk 365 - Your Support Ticketing System
avtor: Osmosys Software Solutions UK Limited
Easy-to-use support ticketing system, integrated with Microsoft D365 & Microsoft Power App Platforms
Looking to change your support vendor but retaining your knowledge base? Want a solution that can either integrate into your own Dynamics 365 or as a stand-alone?
Ticket Desk 365 is an add-on feature of Dynamics 365 CRM which is aimed to give control of the tickets to the end users rather than depending on various ticket management systems used by their various service providers. This also builds the Knowledge base within their Dynamics 365 CRM.
Ticket Desk 365 Benefits:
- You retain your own knowledge repository
- Dynamics365 Integrated – No switching of applications
- Ease of collaboration
- Single place for logging tickets
- Comprehensive Dashboard for management
Ticket Desk 365 Features:
- Create new tickets with ease
- Attach screenshots or documents
- Define ticket impact for immediate assistance
- Categorise tickets for easy tracking
- Quick search
- Prompt email notifications
- Export to excel for reporting
- IT support logging
- Call Centre call Logging
- Light Case Management
- Can be used with other Applications, e.g. Incident Informer, Outlook, D365
Click on ‘FREE TRIAL’ to see how you can benefit from Ticket Desk 365.