Roby

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5.0 (7)

Roby is a smart help desk bot for support teams.

A simple-to-use ticketing app that streamlines ticket management, deflects repetitive tasks, and provides insightful information to increase employee satisfaction and productivity.

Key Features and Functions

Ticket Management

  • Turn any message into a ticket automatically.
  • Assign tickets and send follow-up messages.
  • Resolve tickets directly in Teams.
  • Triage requests with priority levels and due dates.

Manage/Deflect Repetitive Requests

  • Store your responses to specific requests.
  • Employees can auto-search stored responses before submitting a request.

Reminders

  • Automatically notify the employees when their tickets are resolved.
  • Receive notification about ticket updates and deadlines.

Add-ons

  • Automate meeting scheduling process.
  • Integrate with your existing ticketing system.
  • Automatically adjust HVAC to resolve hot/cold complaints.
  • Automatically adjust lIghting to resolve lighting complaints.
  • Contact us for more information! info@tellroby.com

For Resolvers

  • Type "help" to enter the main menu.
  • Click “Close the ticket” to resolve the ticket.
  • Click “Assign” to assign the ticket to other admins.
  • Click “Follow up” to send out the follow-up message to the person who submitted the request.
  • Click “View Dashboards and Settings” to enter the portal.
  • Click “Add/remove admins” to manage admin accounts.

For Requesters

  • Type "help" to enter the main menu.
  • Click “Make a request” to submit a request form.
  • Click “View my requests” to view the status of the requests submitted.

Roby makes your team more productive by simplifying the ticket submission process and dramatically reducing resolution time.

FAQs

How to set up a Roby admin account?

The first person to install the Roby app on Teams for a new company will automatically become a Roby admin. Any subsequent installs of the app from other users within your organization will automatically become “employees”. Roby admins will be able to add or remove admin users.

What if my company uses multiple platforms?

Roby is able to connect with multiple chat platforms. The support teams can choose either one of these platforms to manage incoming tickets. Please contact us for support.

Can I use Roby to manage the requests from external customers?

Yes, Roby is able to connect your customers’ chat platforms so that they can submit support requests without leaving their workspace. Please contact us for support.

Can Roby connect to an email address?

Yes, you can still keep track of the requests from your support email on Teams, Roby will automatically sync up the dialogue. Please contact us for support.

Can I customize the buttons on the menu?

Yes, many aspects of the menu can be customized to fit your needs. Please contact us for support.

Contact developers at info@tellroby.com

Zmogljivosti dodatka
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  • Pošilja podatke prek interneta
  • Ta dodatek ima dovoljenje za dostop do osebnih podatkov v aktivnem sporočilu, kot so telefonske številke, poštni naslovi ali naslovi URL. Dodatek lahko te podatke pošlje storitvi drugega izdelovalca. Drugih elementov v vašem nabiralniku ne more prebrati ali spremeniti.
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