CTI Data Connector for Salesforce
avtor: Mirage Computer Systems GmbH
Microsoft Teams integration for landline calls with Salesforce | CTI | Call Center | Dialer
Introducing CTI Data Connector for Salesforce with Microsoft Teams integration for landline calls!
This product is the ultimate solution for any Salesforce user or contact centers looking to streamline operations and improve customer experience.
With direct Graph API integration, you can connect Microsoft Teams directly with Salesforce and enjoy comprehensive CTI features. Whether you're using Direct Routing or Microsoft calling plans, this connector has got you covered.
In addition to seamless integration with Salesforce Sales and Service Cloud, this product offers inbound and outbound call functionality, caller identification from Salesforce accounts, contacts, leads, custom objects, and phone fields, as well as automatic phone note saving with call duration, call type, result, start and end time, and caller ID.
With the Call Wrap-Up feature, you can easily document the outcome of a call and create follow-up tasks. The Power Dialer functionality also makes it easy to call through lists of contacts quickly..
The Live Agent Dashboard and Wallboard provide real-time insights into your team's call activities, while SMS integration makes sending text messages directly from Salesforce easy..
Use Salesforce reports and dashboards to analyze your call center's performance and leverage omnichannel integration for a truly seamless experience.
Fully GDPR-compliant and available on both Windows and MAC.