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NICE CXone Agent for Microsoft Dynamics
avtor: NICE
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Integrate CRM and contact center controls for more efficient agents and exceptional experiences.
NICE CXone Agent for Microsoft Dynamics consolidates your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your Microsoft Dynamics CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. Deploy in hours and scale as your business needs evolve.
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https://store-images.s-microsoft.com/image/apps.9470.8036946f-4c02-466d-a4ab-493c1f3d1b77.46bb16fa-67c2-43a6-92f9-4fb313e790fb.41c22fcf-0114-471e-8971-69a880d0300b
https://store-images.s-microsoft.com/image/apps.38001.8036946f-4c02-466d-a4ab-493c1f3d1b77.46bb16fa-67c2-43a6-92f9-4fb313e790fb.ee3ba650-8321-4e9a-8c7f-6966d92d4892
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