Automated Help Desk Chat Agent
autor Advancya Technologies
Build your own Automated Chat Support Agent with our Chatbot Automation Wizard
We offer Business-First solutions, using Microsoft robust BotFramework, to help automate, streamline and enhance your Customer & Employee Help Desk. Our Help Desk solution will:
- Reduce your Call Center costs.
- Increase user satisfaction with faster ticket resolution times.
- Allow efficient use of human resources to do complex “human-only” tasks, and let our Chatbot take care of support.
- A Large cost on help desk call centers, is users who are experiencing technical difficulties, such as Internet not working properly, or their computer is malfuntioning.
- Call center operators follow precise scripts to troubleshoot client’s issue, and here we take advantage of this and feed this script to a Chatbot to interact with the user.
- Whether it is just suggesting fixes for Internet Settings configuration, or step-by-step Troubleshooting for computer or email issues.
- Most of the times, issues are solved with a simple troubleshooting, and this way your call center is freed up to take care of more complex issues, and will have much higher issue resolution turnover.