Workshop Logistics

This workshop is delivered on the OneVenue Azure Integrated Cloud Sandbox SaaS service
Up to 16 attendees to participate in the workshop in-person or virtually for 5 days
Opsgility Trainers to help coach and lead the workshop
Opsgility Customer Success Team to coordinate logistics for the workshop

After purchase, a Customer Success Manager will contact you to schedule your workshop .
All time zones are supported for delivery.

Questions before purchase?

Contact us at sales@opsgility.com or visit our site to learn more about our Dynamics 365 Training solutions.

Workshop Description

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

As part of this workshop, your team will complete hands-on exercises and a 1 day hackathon hosted in a Cloud Sandbox to reinforce the theory learned from the workshop.

This workshop will help you prepare for the MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant certification exam.

Opsgility MB-230 Workshop Customer Service with Dynamics 365 Hosted on OneVenue Virtual or In-person

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