Majesco Digital Customer360 for P&C
av Majesco Software and Solutions India Private Limited
Purpose-built with extraordinary customer experiences in mind that engage and excite.
Extraordinary Experiences Delivered
Today’s customers demand personalized, integrated, seamless, unified, and richer experiences in insurance that can be created and managed with digital tools and digital proficiency. But insurers must move beyond the basics and a traditional “portal happy” approach. As customers’ pace of digital embracement accelerates, insurers must move beyond tasks or transactions and to experiences. Those who make this leap will be poised as digital leaders, separating themselves from the pack.
DIGITAL CAPABILITIES TO DELIVER PERSONALIZED EXPERIENCES
Digital customer experiences require advanced technology capabilities to personalize and enable the front-end UI experience. These capabilities must originate in modern design principles and architectures that enable strong build-implement-run capabilities and options, including the pre-integration of key business solutions.
ADVANCED DATA, AI, & WORKFLOW
Approaching business design with a digital mindset is important – recognizing that the capture, extraction, and creation of digital data is required to support workflows and analytics across the enterprise. This forms the foundation to improve business intelligence and capitalize on analytics, AI, and other advanced technologies to drive enhanced business outcomes.
DELIVER A 360-DEGREE HOLISTIC EXPERIENCE
The customer can access the dashboard for a range of capabilities in a holistic, unified view to drive improved engagement and experiences across policy, billing, and claims. Business services include policy inquiry, policy changes, payment history, payment updates, claims FNOL, claims status, and value-added services available from the single digital dashboard.
Embrace a Complete & Connected Client View
Seamlessly allow customers to manage policies from start to finish
- Gain comprehensive policy insight to verify coverage, limits, deductibles, renewal dates, billing particulars, and more.
- Seize control with readily available payment records and stay informed about pending payments and due dates.
- Experience effortless claim inquiries – from status updates to damage evaluations – all within your reach!
Effortless, Quick, and Streamlined FNOL Submissions
Experience the Power of Transparency
- Elevate clarity with seamless digital form completion for FNOL submissions.
- Track claims status in real-time through easily uploaded documents.
- Bid farewell to old-fashioned paper claims and snail mail hassles and Harness intelligent image recognition to swiftly populate FNOL details, expediting claims and thwarting fraud.
- Stay in the know with instant updates on the claims journey – our commitment to real-time communication keeps you informed.
Let The Customer Drive
Become the Preferred Insurer offering a lineup of trusted suppliers, empowering customers with options they’ll love
- Unveil a personalized selection of favored vendors that turbocharge claims processing.
- Ignite efficiency and customer triumph by handing over the reins to customers, allowing them to pick their own vendors and steer the course of success.
