HomebuilderONE Warranty

HomebuilderONE Warranty is a cloud-native, enterprise-grade warranty management solution built specifically for production homebuilders.
Developed by sa.global and powered by Microsoft Dynamics 365 Customer Service, it streamlines post-close service operations—from homeowner requests to trade partner coordination—while integrating with construction and sales data for a seamless experience.

Key Benefits

• Purpose-Built for Homebuilders: Tailored to the unique post-close workflows of homebuilders, including service request tracking, trade assignments, and warranty coverage rules.

• Homeowner Portal: Empower homeowners to submit service requests, upload photos, and track status—from your existing portal or a brand new one with Power Pages.

• Automated Workflows: Route requests to the right internal teams or trade partners with configurable rules and notifications.

• Trade Partner Collaboration: Assign, notify, and follow up with trades directly from the system—no spreadsheets or manual emails required.

• Warranty Rules Engine: Automatically validate coverage based on home, community, and closing date to reduce manual review.

• Field Technician Tools: Mobile access for technicians to view appointments, update status, and capture photos or notes on-site.

• Unified Platform: Seamlessly integrates with HomebuilderONE Sales and HomebuilderONE Core, as well as Microsoft tools like Outlook and Teams.

• Standalone Solution: Can connect to any ERP or back-office system, making it easy to adopt without a full platform overhaul.