Handling standard, repeatable and often boring tasks may decrease employee engagement and satisfaction. MrWolf is BlueSoft’s solution to this problem. Our platform can help to respond cheaper, better and faster to these kinds of tasks, freeing up your help desk to handle more complex issues.
With Mr Wolf, an e-Service Desk Automation Platform can take the pressure off from your stuff while still maintain the highest level of accuracy and ticket resolution normally associated with humans. You can define the logic of ticket handling process as a repeatable procedure based on fix criteria or you can use advanced Machine Learning to train MrWolf to intelligently respond, almost like a real person.
Due to extreme flexibility and wide integration options MrWolf may help you with all sort of problems. Here are few examples:
Auto-assign tickets to the right agents or groups, setup multilevel approvals, and automate processes like travel order, password resets, etc. MrWolf’s simple interface and out of the box workflows were designed to get you started right away.
Escalate tickets automatically or send notifications about SLA breaches by pre-defining automation rules to suit your ticket priorities. Gain visibility into your service delivery by keeping track of your performance against SLAs.
Use smart rules to drive help desk automation, by setting triggers and macros. Automate the setting of status, priority and due date to tickets
On-boarding of a new employee, provisioning equipment, ordering a new phone can be instantly automated using MrWolf to provide a better omnichannel experience leading to faster order management reducing handle time.
Key benefits that MrWolf e-Service Desk Automation Platform offers to your team:
Where MrWolf will gives its value: