Unified communication and collaboration tools have proven their value in remote inter-person communication. Recently, usage has grown substantially due to the increased popularity of home working. With Office365 Teams, people can collaborate everywhere, be it at home or in the office.

In Contact Centers, Team(s) collaboration is crucial for handling customer requests, allowing agents to resolve issues in the shortest possible time and relying on expert advice from peers when necessary. They combine Voice, Video, File- and Screen-Sharing to get to the heart of an issue, resolving every request in the most efficient way. Each conversation is to the point, guaranteeing the best possible experience for your customers.

By combining over a decade of expertise as a Gold Microsoft Partner, Enghouse Voxtron Communication Center realized some of the largest contact centers on Microsoft Team’s predecessor Skype for Business. We take this one-step further now by offering Voxtron Communication Center’s advanced contact center features on Microsoft Teams: self-service, surveys, omni-channel interaction routing, integrations with CRM, callbacks, outbound campaigns, Quality Management and more are supported.

Together with our accredited Microsoft partners, Enghouse has the expertise and experience to support organizations on their Microsoft Journey.

Enghouse Voxtron Communication Center is available in English and German, with client interfaces in English, German, French, Dutch, Spanish and other languages on request.

Enghouse Voxtron Communication Center

โดย Enghouse Interactive AB