Phonexia Voice Verify

Phonexia Voice Verify is the innovative voice biometric solution for secure, seamless, and password-free authentication of customers over the phone. Powered by innovative deep neural networks and designed specifically for contact center needs, it can verify a person after only 3 seconds of net speech with over 92% accuracy (tested on the NIST SRE16 dataset) and detect speaker changes throughout the whole call to prevent fraud. 

Business Benefits 

• Cost Reduction—The Average Authentication Time (AAT) is shortened by 30+ seconds, which significantly reduces the Average Handling Time (AHT) and contact center costs. 
• Fraud Prevention—Access to customers’ data is secured conveniently with voice biometrics, which improves the success of fraud attempt detection.
• A Seamless Customer Experience—Customers can be verified in just 3 seconds based on their voice, which offers an immersive, password-free authentication experience. 

Features 

• Voice verification in 3 seconds with over 92% accuracy (tested on the NIST SRE16 dataset) 
• Language-independent verification 
• Password-free voice biometric verification
• Fast voice enrollments (voiceprints can be created with only 20 seconds of net speech)
  
• Accuracy can be further improved via calibration
• Quick to test via a free online demo