Solgari is the Dynamics 365 All-Channel Communications Solution, and the first Microsoft Independent Software Vendor to deliver integration across all channels (voice, video, sms, chat, social, co-browsing) and all functions (cloud communications, cloud contact centre, recording & archiving, AI & more) providing customers with a single view of all communications, inherent security and compliance and delivering global TIER 1 call quality.
Solgari provides compliant, all-channel cloud communication services to FinTech, Contact Center, Financial Services, Retail, Recruitment & Government customers in 40+ countries to date, empowering SMCs & enterprises of all sizes who are looking to fully integrate all their communication channels inside Dynamics 365, while also ensuring they have access to cutting edge cloud contact center functionality.
All communication channels available inside Dynamics 365, all enhanced by intelligent automation. All leading to better customer and agent experience, and better results for your organization.
Increase your team’s productivity & performance. Work from anywhere. Streamline workflows, no switching back and forth between different apps, no additional log-in’s. Increase engagement automation and reduce manual entry. All empowered by our cutting edge "Support Me" AI & Machine Learning principle.
Delight your customers with faster, smarter service. Allow your customers to connect via their channel of choice and switch from one channel to another as they need. See caller detail pop in Dynamics 365 before you answer the call. Have all you need at your fingertips to deliver faster, smarter, more personal support and service.
Everything logged, one view, powerful analytics. All customer communications automatically logged in Dynamics 365 with no manual entry required, enhancing performance management and optimisation.
Empower through Automation. Enabling organisational change through intelligent, automated communications. Solgari Automate seamlessly facilitates integration with Dynamics 365 and Power Automate to configure powerful, high volume and intelligent, automated communications.
Fully automated compliance. Achieve automatic compliance through our truly integrated communications solution which provides an accurate viewpoint of all your communication data. This combined with Solgari’s Military-grade design, 99.9% uptime SLA, PCI DSS compliant environment and our ISO 27017-certified data centers, means you’re fully compliant for GDPR, PCI DSS, MiFID II, HIPAA and more.
Super quick to set-up using the Channel Integration Framework (CIF) with our clear documentation and knowledgeable global support team ready to help. Get in touch today!