A simple-to-use ticketing app that streamlines ticket management, deflects repetitive tasks, and provides insightful information to increase employee satisfaction and productivity.
Key Features and Functions
Manage/Deflect Repetitive Requests
Roby makes your team more productive by simplifying the ticket submission process and dramatically reducing resolution time.
How to set up a Roby admin account?
The first person to install the Roby app on Teams for a new company will automatically become a Roby admin. Any subsequent installs of the app from other users within your organization will automatically become “employees”. Roby admins will be able to add or remove admin users.
What if my company uses multiple platforms?
Roby is able to connect with multiple chat platforms. The support teams can choose either one of these platforms to manage incoming tickets. Please contact us for support.
Can I use Roby to manage the requests from external customers?
Yes, Roby is able to connect your customers’ chat platforms so that they can submit support requests without leaving their workspace. Please contact us for support.
Can Roby connect to an email address?
Yes, you can still keep track of the requests from your support email on Teams, Roby will automatically sync up the dialogue. Please contact us for support.
Can I customize the buttons on the menu?
Yes, many aspects of the menu can be customized to fit your needs. Please contact us for support.
Contact developers at email@example.com