Try our All-in-one Erlang Calculator with a 1 week free trail!
Calculate your capacity in the most efficient, powerful and versatile tool on the market.
The Erlang Calculator is the only add-in you will need.
Improve accuracy, optimise your workflow and save resources.
This add-in includes custom functions for:
Patience, Redials, Service Level, ASA, Abandonment and Concurrency
Since 2005, CCmath the scientific heart of the contact center community
worldwide. By offering software solutions and consulting the most
challenging contact center setups.
Our vision and products are based on
solid academic foundations, and the well known Workforce Management book
Call Center Optimization, written by our founder Ger Koole, which can be found here.