Aspect Via Workforce Management (WFM), the leading WFM solution in North America according to a recent Pelorus Associates report on WFM markets, is available for contact centers to forecast future contact volumes, predict the number and skills of agents required to service customer calls, schedule appropriately skilled agents at the proper times, and track their daily productivity. Aspect Via Performance Management, an optional uplift to WFM, is a powerful tool that correlates and displays valuable contact center data to allow organizational and employee goal alignment at every level.
Unique features of the Aspect solution include:
Minimum seat count of 100. For more information, call us at 1-888-790-1484 (North America) or fill out the "contact me" form here: https://www.aspect.com/company/contact-us