Connected Product Service Accelerator

Видавець: Happiest Minds Technologies Limited

Happiest Minds Connected Product Service Accelerator for Proactive & Predictive Maintenance

  • HappiestMinds Connected Field service accelerator has been designed to create a closed-loop connection of IoT devices – Dynamics 365 Field service – Microsoft Teams.
  • HappiestMinds Connected Product Solution accelerator has been designed to directly connect with IoT devices/products
  • RapidIoT Devices deployment with a device management system takes care of provisioning, fleet management, devices health monitoring, remote troubleshooting, software, and firmware updates.
  • IoT devices are connected to the Azure IOT Platform in real-time to ensure no anomaly goes unnoticed/ unreported.
  • It uses a secure communication channel for sending and receiving data from IoT edge devices.
  • Predictive models are used to evaluate the current condition of the asset, and more importantly, predict future behavior, and refine or optimize operation.
  • Services like Azure Synapse Analytics are used that bring together data integration, enterprise data warehousing, and big data analytics and represent them over user-friendly dashboards.
  • Auto-assign the most suitable field engineer (based on scheduling algorithms) to work on the issue

  • Manually book a crew to work on any complex issues encountered in the IoT device.
  • Booking alerts for Field engineers who are equipped with a mobile-first app to resolve issues anywhere –anytime.
  • The accelerator utilizes the full potential of Microsoft Teams for information exchange on new requests, as a discussion forum, agent chat, and dashboard visualizations.

  • Rapid devices deployment
  • Secured communication
  • Remote troubleshooting capabilities
  • Edge and cloud analytics
  • Predictive maintenance capabilities
  • Intelligent analytics
  • Improved productivity of staff and reduced human labor with workflow automation
  • Azure IoT Suite
  • Edge Stack
  • Predictive analytics
  • D365 Filed Service and Service
  • Microsoft Team
  • Power Apps
  • Power BI Dashboards and Splunk

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