https://store-images.s-microsoft.com/image/apps.33094.e32d53e4-03f7-4ab6-bf58-08794774d99b.9a1744d6-ecf1-4fa8-8826-f73a8c77b0d4.fc47edeb-41b6-4202-84f2-e595e0298fc6

8x8 Voice for Microsoft Teams

Видавець: 8x8, Inc

A cloud-based direct routing services that enables Teams users to make and receive PSTN calls.

Give all Teams users the power to connect and collaborate

8x8 Voice for Microsoft Teams is a cloud-based direct routing service that enables Teams users to make and receive calls over the public switched telephone network (PSTN) using the native Teams desktop, mobile or web app.


Features

  • Enterprise-grade cloud PBX with unlimited inbound or outbound calls from/to the PSTN or extensions

  • Integrated business messaging (SMS, MMS, faxes, individual or group voicemails) using Teams

  • Out-of-the-box integrations with business apps including Microsoft Dynamics, Zendesk, ServiceNow and more

  • Full reporting and analytics into call quality, performance metrics, activity history, and speech analytics across the entire contact center

  • Support for regulatory compliance initiatives with 8x8 Call Recording

  • Microsoft Teams certified contact center with omnichannel capabilities supporting call stacking, wallboards, priority queueing social media integration for agents using Teams

  • 24/7 follow-the-sun global support centers


Key Benefits

  • Support all users and devices across the organization from a single administrative console

  • No change to the Teams user interface or user experience

  • Empower agents to collaborate with the rest of the business to improve customer experience delivering the expertise they seek, while also expediting resolution times

  • Global PSTN calling for Teams with full PSTN replacement in 50+ countries, toll free and DID numbers in 100+ countries

  • Mitigate security and compliance risks and comply with strict standards

Стислий огляд

https://store-images.s-microsoft.com/image/apps.50360.e32d53e4-03f7-4ab6-bf58-08794774d99b.9a1744d6-ecf1-4fa8-8826-f73a8c77b0d4.1770fbd0-5ca2-4b13-9162-431a5a72014f
/staticstorage/6d4e0803/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.32820.e32d53e4-03f7-4ab6-bf58-08794774d99b.9a1744d6-ecf1-4fa8-8826-f73a8c77b0d4.7e4221b7-bf7b-408c-b9f6-fdba3a6e973a