Freshdesk

Trusted by over 50000 businesses, Freshdesk is your one-stop destination that provides everything you need to empower your teams and delight customers effortlessly. Packed with a suite of powerful enterprise-grade features, Freshdesk unifies customer service across channels, improves your team’s productivity, and allows you to provide personalized contextual customer support.

The Microsoft Teams-Freshdesk integration brings your internal and support teams together and makes cross-team collaboration effortless and frictionless.

Here’s how Freshdesk-Microsoft Teams integration helps you deliver exceptional customer service:

[#B]Simplifies cross-team collaboration[/#B]

• Break silos and unify distributed teams with a shared view of tickets

• Bring subject matter experts from different teams to solve complex queries faster

• Connect with teams outside of Freshdesk without switching applications

• Automatically route tickets based on specific conditions and notify your preferred channels in Microsoft Teams

[#B]Boosts agent productivity[/#B]

• Quickly create, view, or update tickets directly from Microsoft Teams

• Always stay on top of tickets with alerts for ticket assignment, customer replies, priority changes, etc

• Manage support tasks easily by replying and adding private/public notes to tickets directly from Microsoft Teams

• Offer support to team members from other channels in Microsoft Teams to solve complex queries

For installation instructions, please refer to this solution guide. https://support.freshdesk.com/support/solutions/articles/232273-the-microsoft-teams-app