Comprehensive Business & Operations Suite built on Foundational Network Inventory

Current telecommunications systems are exceedingly siloed, driving poor data quality, operational friction, and a bad customer experience. Sales team members are handicapped by poor visibility into sellable assets and services, and are slowed by swivel-chair operations. With Carma, accurate network inventory serves as the foundation for sales and operations to drive profitability for network and data center operators.

Features

Fully desktop and mobile compatible with multifactor authentication for secure access to your data anywhere.
Direct Integration into Microsoft Outlook - convert incoming emails directly to sales orders within Carma with up-to-date accurate inventory
CRM, Sales, Order Management, Operations Workflow, Ticketing, and Recurring Invoice Generation all in one system
Physical asset management including native bar/QR code readers running directly on phone/tablets without the need for expensive standalone scanners
Full datacenter network management, including outside plant, inside plant and logical services.
Active floorplans to visually display leased capacity and power distribution
Power management from utility feed through customer circuit, including power roll-ups and capacity monitoring
Meet-me-room operations management
Vendor expenses tied directly to revenue
Customer facing self-service portals running on same underlying database
Workflow, ticketing, communication, and document management built directly into Carma
Nearly unlimited capability to acquire information from any source of structured data
Over 350 prebuilt read/write APIs between industry standard applications
Custom APIs available on request to connect to any on-prem or cloud-based database
Templates for rapid build-out of new network, edge data centers, towers, and 5G small cells.

Benefits

Make data accessible and actionable with Business Analytics, Intelligence, and Visualization to improve decision-making
Eliminate legacy IT support burdens, license costs, and siloed/single-use systems.
Consolidate a multitude of functions into one holistic system so all business units are synchronized with a single source of truth
Accelerate Revenue with seamlessly integrated CRM, Sales, Order Management, and Operations Workflow
Speed adoption with minimal training required through intuitive design and built-in custom help and how-to videos