MACS – Aged Care CRM & Audit-Readiness for Australia

MACS (Mayasoft Aged Care Solution) is a Microsoft Dynamics 365-based CRM built for Australian aged-care providers. It helps residential and home-care services prepare for the Aged Care Act 2025 reforms by automating enquiries, onboarding, and compliance workflows. Providers can track audit readiness, streamline risk assessments, and integrate via API or file-based methods with systems such as AlayaCare, Leecare, Best Practice, Xero, Stripe, and 3CX for a single source of truth.

What pain points does MACS address?

• Staying compliant with aged-care reforms and audits

• Inefficient enquiry management

• Cumbersome risk assessment and incident reporting

• Complicated client onboarding and offboarding

• Roster and scheduling inefficiencies

• Financial management and budgeting limitations

• Data management and reporting complexities

What benefits does MACS deliver?

• Automated compliance workflows aligned with the reforms

• Faster enquiry-to-onboarding with optional AI Voice Agent

• Audit trail, dashboards, and reminders built in

• Seamless integrations (Dynamics 365, AlayaCare, Leecare, Best Practice, 3CX, Xero, Stripe)

• Local support and Australian data residency

Who gains the most from MACS?

• Aged-care providers wanting streamlined enquiry and compliance management

• Organisations seeking efficient risk assessment and incident reporting

• Care providers aiming to simplify onboarding and offboarding

• Entities optimising rostering and scheduling

• Businesses needing automated financial management and budgeting

• Companies looking for simplified data management and reporting

Service Partner Expertise

• Industry focus: Aged Care, Not-for-Profit

• Microsoft products: Dynamics 365 Sales, Dynamics 365 Field Service, Microsoft 365

How to get started

Click Contact Us to schedule a demo and see how MACS can help your organisation stay audit-ready under the aged-care reforms.